Ikhokha third party collection not allowed for 1st time customers

On the sales website it does not mention anything about the owner of a store to be present to receive the machine. When I called and asked if the machine can be collected by a third party, the consultant said yes and all I had to do was inform iKhoka support and the courier about the third party collection and provide the third Party's ID via email.

In the day of delivery I found out that this is not possible as I am a first time customer and I have to be present for collection for FICA purposes.

I told the consultant that I am situated in JHB and the store is in DBN. He did not mention anything.

My 2 options were, 1st to change the delivery address to JHB Or 2nd create a new profile and cancel today's delivery. BOTH "solutions" add a minimum of 3 days to the delivery.

This means that I will not have a credit card machine for this weekend. A MONTH END WEEKEND and I'm this is my OPENING weekend. This is a huge loss of SALES. I purchased the machine on Monday and delivery was promised between 1-3 days.

This is severely disappointing as a first time customer.