Ikhokha terrible customer care! Roslan Gilberts worst customer service agent

Since the last review a replacement POS was sent without an update or instructions of the process. I called customer care on the 28th of October to order another replacement, followed up with Roslan Gilbert on 30/10/2023 she has not responded to our emails since then today is 06/11/2023 nothing a week later! This has to be the worst treatment of paying customers who’s business is now struggling because we cannot process payments, it has been 2months since we alerted Ikhokha of our faulty machine still we don’t have a replacement.

You cannot escalate the matter with their management, you won’t get a response from customer services, if you’re a small business using cashless methods think carefully before you use Ikhokha, read the reviews and know if the machine is fail you are on your own.