Ikhokha - Sweet start then you suffer!

BE AWARE! IKhokha is extremely efficient to assist you in acquiring their POS-Card Devices and more than willing to assist you to set-up your profile. BUT THEN - you submit all your documentation for the FICA-process to commence and then everything comes to an abrupt halt. You cannot transact and after requesting them to bring you on board you have to wait endless for your payments to be settled. My profile shows all documents required has been successfully submitted and bank account been approved. But they need more documentation. I have now been trying to determine what else they need, through Mellissa (my onboarding specialist) NO Replies on my mails - 4 days. Then went to the service call centre just to be told it sits with their FICA-department. Even the Online Bot got me to communicate to the best person to assist: Rahisha. Only to again be told the agents will in contact. I am now starting wo wonder if this is their technique to see for how long they can keep your cash-flow in THEIR account to accumulate the interest, whilst small entrepreneurs suffer?