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Hrisoula H

1 reviews | Active since Mar 2009

06 Oct 2020, 15:56

ikhokha support service

I had a problem with my Ikhokha device and phoned the support line for help.

The first two phone calls I waited over 15 minutes for an operator to assist me and no one answered

My third attempt (another very long wait) the operator picked up the phone, I could hear laughing in the background and the operator just hung up the phone.

Luckily in my fourth attempt I FINALLY got through to a very nice operator by the name of Nehkeshni Maistry who was very helpful and had such a speedy response via email. She deserves 10 starts and a bonus and if she had answered the first time I called, the company Ikhokha would have received a 5 star rating from me.

Thank you Nehkeshni for a lovely service and I hope Ikhokha can find more lovely and hardworking people like you!

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Replies (1)
iKhokha
iKhokha's reply06 Oct 2020, 16:01
Official
Hi Hrisoula, Sash here, thank you for your feedback, we do apologize for the long wait, we are definitely working on improving on this.

Thank you so much for taking the time to leave this amazing review for Nehkeshni, we will definitely pass this onto her.

Have a wonderful afternoon and stay safe!

The iKhokha team.