cS
charles S
1 reviews | Active since May 2012
18 Nov 2024, 11:25
Ikhokha still useless
So just an update this horrible company ended up phoning my wife who then gave them my number,a number I did change a long time ago but instead of phoning me they send me a mail stating they tried to reach me but I wasn't available and according to them that is now that. What a joke of a company, honestly if you ever hear the name ikhokha run the other way.my problem is as sorted as it was 7months ago and they just don't care about customers any more. But I will do my best to expose them to every one next stop facebook.
Very sad once a company you could rely on and now just useless.
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Replies (1)iKhokha's replyOfficial
18 Nov 2024, 12:07Hi Charles, thank you for sharing your experience. We sincerely apologise for the frustration and inconvenience caused by our communication and the delay in resolving your issue. This is not the standard of service we strive to provide, and we regret that we've let you down. Please know that we are looking into this matter urgently and will have a member of our team reach out to you directly to resolve the issue.
Best regards,
iKhokha's reply18 Nov 2024, 12:07
Official
Hi Charles, thank you for sharing your experience. We sincerely apologise for the frustration and inconvenience caused by our communication and the delay in resolving your issue. This is not the standard of service we strive to provide, and we regret that we've let you down. Please know that we are looking into this matter urgently and will have a member of our team reach out to you directly to resolve the issue.
Best regards,
