CG
Carla G
1 reviews | Active since Dec 2024
28 Dec 2024, 11:42
Ikhokha settlements
We have an Ikhoka machine at our business, it is a small business and we rely on the settlements to replenish stock. Every single time there is a public holiday, we wait two or three days for the settlements and we are told there is a technical problem. Surely by now they would have sorted out the technical problems over the holidays?!!
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Replies (2)CG
Carla G's updateReviewer Update
30 Dec 2024, 10:55THIS IS NOT GOOD ENOUGH! We have had no settlements since the 24/12! Are you going to wave the charges or pay us interest on the funds you have had since the 25/12?? YOU ARE CRIPPLING OUR SMALL BUSINESS!! UNACCEPTABLE
CG
Carla G's update30 Dec 2024, 10:55
Reviewer Update
THIS IS NOT GOOD ENOUGH! We have had no settlements since the 24/12! Are you going to wave the charges or pay us interest on the funds you have had since the 25/12?? YOU ARE CRIPPLING OUR SMALL BUSINESS!! UNACCEPTABLE
iKhokha's replyOfficial
30 Dec 2024, 14:04We deeply regret the inconvenience and frustration caused by this delay. Settlements are being processed today, and we are making every effort to ensure all pending transactions are completed promptly. We understand the significant impact this has had on your business and remain committed to resolving the issue thoroughly.
Best regards,
iKhokha's reply30 Dec 2024, 14:04
Official
We deeply regret the inconvenience and frustration caused by this delay. Settlements are being processed today, and we are making every effort to ensure all pending transactions are completed promptly. We understand the significant impact this has had on your business and remain committed to resolving the issue thoroughly.
Best regards,