1 reviews | Active since Nov 2017
Ikhokha sales which i did not approve
There was 2 transactions on my bank FNB which i did not approve or purchased on these dates 1) Date of Transaction ?27/9 2) Transaction Amount? R218.6 3) The last 4 digits of the card which the amount was swiped on? I did not use my CARD to purchase anything from Ikohka or Emerge Mobile.
4) Date of Transaction ?29/9 5) Transaction Amount? R162.00 6) The last 4 digits of the card which the amount was swiped on? I did not use my CARD to purchase anything from Ikohka or Emerge Mobile.
FNB need slips for purchases i dont have slips I dont have business to purchase card machine, why would i as i am not having business. Ikhokha want my bank details i will not give . I did not approve the sales and want to be refunded i am trying since last year
Just to clarify our earlier response, iKhokha processes card payment transactions for thousands of small businesses in SA (Emerge Mobile is our holding company name). We have found recently that some of the banks are not pulling through the names of the individual businesses. but rather displaying our company details on customers credit card statements, which causes confusion with consumers like yourself. We are very confident that you would have bought goods from one of the businesses that makes use of our card machines, and we would be happy to assist you in matching up the transaction. If you can please send us your contact details we will get our head of risk and compliance to call you in the morning to get to the bottom of your complaint.
Kind regards
The iKhokha Team
Just to clarify our earlier response, iKhokha processes card payment transactions for thousands of small businesses in SA (Emerge Mobile is our holding company name). We have found recently that some of the banks are not pulling through the names of the individual businesses. but rather displaying our company details on customers credit card statements, which causes confusion with consumers like yourself. We are very confident that you would have bought goods from one of the businesses that makes use of our card machines, and we would be happy to assist you in matching up the transaction. If you can please send us your contact details we will get our head of risk and compliance to call you in the morning to get to the bottom of your complaint.
Kind regards
The iKhokha Team