iKhokha Refusing to Release Funds

I am writing to express my frustration and concern regarding the delayed release of my funds. Despite multiple attempts to resolve this issue through your support channels, I have not received a satisfactory response or explanation.

Details of the Complaint: * Account Holder Name: Busisiwe Auma Molotsi * Email address: *** * Date of Transaction: 05 October 2024 * Amount Involved: R13,090.00 * Business name: Lepulwa Micro Finance/ Gabnenikz * Description of Issue: On 05 October 2024, I processed a transaction through my iKhokha device for an amount of R13 090. According to iKhokha’s policies, the funds should have been released into my bank account on the Monday (07 - October - 2024). However, despite this period having passed, I have not yet received the funds.

I reached out to iKhokha customer service via phone countless times from the 7th to date, to inquire about the delay. Unfortunately, my efforts have been met with unhelpful responses and inconsistent information. On one occasion, I was told that my bankings details needed to be updated, once they were updated I was then told that my issue needs to be escalated. I have been going back and forth with Roslan, Zuziwe, Sthabile and Kelly (just to mention a few consultants) but no one has been able to help me. On another attempt, I was promised a call back, which has not happened.

Despite my repeated attempts to resolve this issue through your support channels, the funds remain on hold, and no clear explanation or solution has been provided. This is causing significant inconvenience and impacting my ability to manage my business finances effectively.

I expect your urgent attention to this matter and look forward to your prompt response.

Thank you for your time and assistance. I look forward to a positive response.