Ikhokha POS Machine

I bought a POS machine On the 28 November . On their Website they said it will not be delivered until we meet the fica requirements (ID copy and Bank Statement) which we did . I received an email saying " ready to go " we have received your documents .

There were delays which I understood because of travel bans as the machines are sourced outside South Africa .

The machine was delivered on the 22 of December and we started using the machine on the 23 or 24th December (the busiest time .

Customer used the Machine with no hiccups .

The funds after 2 days (as per their Service Level Agreement ) did not show on the bank .

I enquired ,I was told by a consultant that I needed to send my photo (ID photo ) I did . Upon receipt they email (Nico @ Online sales department ) that actually they needed a photo of the original ID which I did . It's the 31st December and all I'm being told is that the document are sent for FICa and that it will take 1-3 days to approve them .

The problem is this ; 1.There's no reference numbers everytime I call I need to explain my problem , 2.Consultants do not want to transfer calls ,they will lie and say the requested person is absent until you tell them that you spoke to the person minutes ago . 3.Online sales (Nico) can't reachable by calls only emails .

My problem is this I have funds in their account which I cannot access I ran a business how can I manage it if I don't have access to the funds .

It's the new years eve ,I need to order stock today but the money is in your account .

Consultants are rude .

Especially Thabile or Rethabile .She also made me to hang without transfering my call to Nico .

On your website your requirements are simple but once someone purchase your product you take the person from pillar to post .

What kind of FICA that takes days to be approved ?

If I was able I was going to send this product back .

Also I can't be transferred to a Supervisor or Manager , there's no clue t complaints department to escalate my complaint .

This is the worst service I have received .

My email is : *** I'm availy on this number ***