Ikhokha Original defective. Support not much better...

I bought the small machine which plugs directly into your phone at around R1500 for my business last year August as it was the most affordable at the time. Biggest mistake ever. It has since been replaced 3 times, all while Ikhokha support team was trying to push the upgrade on me. Now I see why. Their Original (small machine) is defective and yet they still offer it for sale on their web site.

On 02/04/19 I contacted support as the Sunday prior I had the machine freeze twice during transactions and once again a third time where the transaction went through and was then reversed due to the machine freezing. The customer took their goods and left, so in effect I lost money, stock and 2 sales as a result.

The following events unfolded: Support called me back and unfortunately I missed the call. I received an email asking an appropriate time to call. I rep**** immediately saying that they can call at any time that day as I am making myself available. A week later I get an e-mail saying the ticket is being closed and resolved. At this point I was still waiting for the call. I rep**** with the message I sent as well as the date and time and the response was they never got the email. Once again, I asked them to call me now. First of all, how can they say I haven't received your mail, when clearly it went through on their side. SOMEONE got it. Does support staff not communicate with each other?

Two days later I received another email to please "respond to our mail" . Once again I sent my response with time and date. I then got a call which got cut off. Straight after which I received another email advising me to upgrade my app.

And its still not working.

All I want is for a machine that does what is advertised. I have a small business which I rely on for my living costs and I cannot afford to lose sales, let alone payments.

I have since not used my machine.

That model is obviously defective and by now I am sure you know it. So please do the right thing and stop selling it on your web site.