IKhokha not so easy - online assistance very poor

We purchased a iKhokha machine via Takealot after the great reviews. The booklet made it sound easy peasy to register the machine. I have submitted all the information on 23/02/2023 to Ikhokhas Online sales and Support Department. This after we struggled to make contact with them via the call centre and whatsapp - and NO, they don't even call back. After back and forth, today we are told all the information originally provided was not received by their Onboarding department. REALLY?? Extremely unsatisfied with their service. Feel like returning the machine and rather paying a higher rate and use my banks mobile card machine. At least I will be getting better service! If this issue is not resolved by today, I will be returning the card machine.