MM
Maria M
1 reviews | Active since Jul 2012
14 Nov 2018, 14:40
Ikhokha no signal and no R500 finders fee paid
They promise to pay R500 for every new user that sign up but when it comes time to pay they have every excuse in the book.
I gave the new Customers details to Mason on the 8th of August, new Customer signed 5th October, used his machine for the first time end of October. Mason promised my pay out would be 9th November.
I am still waiting, every time I contact Mason he tells me to speak to Denver. Denver makes promises to get back to me and doesn't.
I own two Ikhokha machines and very seldom have signal as a travel around to markets, which means I lose a lot of money because there is no ATM's nearby and not everybody carries cash.
Watch out people they are not who they say they are!
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
14 Feb 2019, 22:29Hi Maria,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer service in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to investigate and resolve your issues with the referral process outlined in your complaint. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer service in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to investigate and resolve your issues with the referral process outlined in your complaint. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
iKhokha's reply14 Feb 2019, 22:29
Official
Hi Maria,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer service in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to investigate and resolve your issues with the referral process outlined in your complaint. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer service in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations Manager Charlotte can get in touch first thing in the morning to investigate and resolve your issues with the referral process outlined in your complaint. We really hope that we can turn your experience with iKhokha around.
Our sincere apologies,
The iKhokha team
iKhokha's replyOfficial
15 Feb 2019, 13:48Hi Maria,
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
iKhokha's reply15 Feb 2019, 13:48
Official
Hi Maria,
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist as best possible and turn this experience around.
We look forward to your response.
iKhokha's replyOfficial
15 Feb 2019, 14:57Hi Maria,
Thank you for taking our call. We look forward to resolving the issue at hand.
Definitely looking forward to a bright and happy relationship together.
The iKhokha Team
Thank you for taking our call. We look forward to resolving the issue at hand.
Definitely looking forward to a bright and happy relationship together.
The iKhokha Team
iKhokha's reply15 Feb 2019, 14:57
Official
Hi Maria,
Thank you for taking our call. We look forward to resolving the issue at hand.
Definitely looking forward to a bright and happy relationship together.
The iKhokha Team
Thank you for taking our call. We look forward to resolving the issue at hand.
Definitely looking forward to a bright and happy relationship together.
The iKhokha Team