Ikhokha - No aftersales support.

I own a few of the Ikhokha Solo Machines. One recently displayed a "Keypad Error" message. I called your call centre and was told that a replacement is on its way. A week later i followed up and was told that the unit was out of warranty and i would have to buy a new one. I rep**** to say so what now, surely the unit can be fixed? Must i throw it in the bin? I got no response. I since bought a new Yoco Neo to replace that unit but i'm still not happy why should i bear the cost of a product that is not supported by the distributor?