iKhokha must FALL

Good day, i have cancelled a data sim option from iKhokha which i pay for monthly during hard lockdown, August 2020 and as most cancellations require an advance notice. I have requested a cancellation and notified their customer service department and also got feedback from their side to confirm the sim cancelled however to date i am still being billed for a service that is said to have cancelled in September 2020. I have sent numerous emails but no assistance from their side yet again. I have spoken to a customer services agent and she insists that i must log onto their portal and sort it out myself. I then escalated to a guy named Raveen who assured me this would be resolved by the next day however all false promises and still no response after notifying him. They clearly do not understand what good customer entails and have absolutely no remorse for the inconvenience or their mistakes. It costed me out of my own pocket to call their call centre to rectify their mishap and despite being on the phone for almost 60minutes still back at square one. I am totally appalled by their lack of commitment to their customers. I will not advise anyone to become a client of theirs as they have the poorest work ethic i have ever come across. You will soon lose me as a client iKhokha, my days of being messed around by you have hurt my business and inconvenienced my customers.