JM
Josaya M

1 reviews | Active since Sept 2022

25 Mar 2024, 10:54

Ikhokha machines a big ****q

Ikhokha card machine is a biggest problem you can buy for your small business. Their so called support team takes 2 - 3 days before they call you in the meantime customers are skinning you alive. My sister has a small business Zimphitha enterprise pity(Ltd). We took her machine to phuthaditjhaba spa as she was told to bring it back for another one or her refund but instead of the two we were told the settings were faulty and so they were done everything is gonna be ok 👌.

It wasn't to be cause only airtime can be sold nothing of which electricity is the one that most people buy. Guess what ikhokha.com support team haven't responded till now .

Please anyone out there where can I buy my sister a very reliable airtime and electricity machine.

0
Replies (3)
iKhokha
iKhokha's reply25 Mar 2024, 14:33
Official
Hi Josaya, thank you for contacting us. We are sorry to hear that you had an unpleasant experience with our services. Our goal is to provide exceptional service to all our customers, and we are disappointed to learn that we fell short in your case. We will be getting in touch with you shortly to help resolve this matter.

Kind Regards, The iKhokha Team 
JM
Josaya M's update28 Mar 2024, 09:57
Reviewer Update
Till today the issue still unresolved now from bad to worse after top up , everything went from bad to worse can't even sell the stupid airtime that was selling as for electricity I have lost a lot as people are buying elsewhere now. All that i want is my money back no stories of 30days as this was reported from day 1, check how emails and calls have I communicated with your support team plus onboadingteam.

Give me the date for my full refund nothing else and your machine as is good as new till today it has given me loss after loss.
JM
Josaya M's update28 Mar 2024, 09:58
Reviewer Update
Ikhokha machine bad to worse