UC
Ursula C
1 reviews | Active since Jun 2011
14 Dec 2018, 11:33
Ikhokha living up to the poor example set by financial institutions
For months Ikhokha has been providing substandard services, you email their support with complaints and there is never a response. You phone with the same complaint, it is resolved for one day and then you are back to square one. The only reputation that Ikhokha is currently living up to is the shocking "service" we have grown accustomed to from all financial institutions, gone are the days when they stood out for exemplary customer satisfaction. Perhaps they have undergone a restructure, and if this is the case - GO BACK TO YOUR OLD WAYS OF ACTUAL CUSTOMER SERVICE!
Helpful (0)
Replies (4)0
Replies (4)
iKhokha's replyOfficial
14 Feb 2019, 22:14Hi Ursula,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations manager can get in touch and resolve any issues you may still be experiencing first thing in the morning.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations manager can get in touch and resolve any issues you may still be experiencing first thing in the morning.
Our sincere apologies,
The iKhokha team
iKhokha's reply14 Feb 2019, 22:14
Official
Hi Ursula,
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations manager can get in touch and resolve any issues you may still be experiencing first thing in the morning.
Our sincere apologies,
The iKhokha team
Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. Please can you send us your contact number or email address so that our Operations manager can get in touch and resolve any issues you may still be experiencing first thing in the morning.
Our sincere apologies,
The iKhokha team
iKhokha's replyOfficial
15 Feb 2019, 13:35Hi Ursula,
Just a follow up on our request for your contact information. We would like to assist and resolve the issue that you are currently experiencing.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist and resolve the issue that you are currently experiencing.
We look forward to your response.
iKhokha's reply15 Feb 2019, 13:35
Official
Hi Ursula,
Just a follow up on our request for your contact information. We would like to assist and resolve the issue that you are currently experiencing.
We look forward to your response.
Just a follow up on our request for your contact information. We would like to assist and resolve the issue that you are currently experiencing.
We look forward to your response.
UC
Ursula C's updateReviewer Update
15 Feb 2019, 15:40Clearly left hand and right hand have no idea what the other is doing! According to your "support" you were dealing with technical issues - every month the same story and clients are inconvenienced. If this continues we will be looking at alternate payment facilities.
UC
Ursula C's update15 Feb 2019, 15:40
Reviewer Update
Clearly left hand and right hand have no idea what the other is doing! According to your "support" you were dealing with technical issues - every month the same story and clients are inconvenienced. If this continues we will be looking at alternate payment facilities.
iKhokha's replyOfficial
15 Feb 2019, 18:10Hi Ursula,
We have since resolved the issue and your reports should be sent to you going forward. We apologize for the inconvenience this has caused for you.
These reports are also available on www.ikhokha.biz where you will find a wealth of information pertaining to tracking your business. You will need to log into the site with the main users email address and password that was initially used to sign up.
We are more than happy to contact you and assist with the above. Could you kindly provide us with your contact details in order for us to ensure that you get the best out of the services available.
Hope this information helps and we look forward to a healthy and happy relationship together.
We have since resolved the issue and your reports should be sent to you going forward. We apologize for the inconvenience this has caused for you.
These reports are also available on www.ikhokha.biz where you will find a wealth of information pertaining to tracking your business. You will need to log into the site with the main users email address and password that was initially used to sign up.
We are more than happy to contact you and assist with the above. Could you kindly provide us with your contact details in order for us to ensure that you get the best out of the services available.
Hope this information helps and we look forward to a healthy and happy relationship together.
iKhokha's reply15 Feb 2019, 18:10
Official
Hi Ursula,
We have since resolved the issue and your reports should be sent to you going forward. We apologize for the inconvenience this has caused for you.
These reports are also available on www.ikhokha.biz where you will find a wealth of information pertaining to tracking your business. You will need to log into the site with the main users email address and password that was initially used to sign up.
We are more than happy to contact you and assist with the above. Could you kindly provide us with your contact details in order for us to ensure that you get the best out of the services available.
Hope this information helps and we look forward to a healthy and happy relationship together.
We have since resolved the issue and your reports should be sent to you going forward. We apologize for the inconvenience this has caused for you.
These reports are also available on www.ikhokha.biz where you will find a wealth of information pertaining to tracking your business. You will need to log into the site with the main users email address and password that was initially used to sign up.
We are more than happy to contact you and assist with the above. Could you kindly provide us with your contact details in order for us to ensure that you get the best out of the services available.
Hope this information helps and we look forward to a healthy and happy relationship together.