VN
VENISHREE N
1 reviews | Active since May 2026
29 May 2026, 14:43
Ikhokha is very easy to de***** on the machine
The service has not been too bad, but the call centre agents are really not properly trained. The machines are fairly easy to use and I have not had any issues with payments but the machines have no safety or security measures, there are no supervisor pins in place, and it is easy to de***** the machine. There is little help when we have lost money and an apology is not nearly enough.
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iKhokha's replyOfficial
29 May 2026, 14:52Hi Venishree,
We are very sorry to hear about your experience with our call centre support and your concerns regarding the machine security features. We understand how frustrating and concerning it can be when you feel unsupported, especially where money is involved.
Please note that the cash option on the machine should be disabled to avoid unauthorized use or errors. Your feedback has been noted and will be shared with the relevant teams for further review and improvement.
Kind Regards, The iKhokha Team
We are very sorry to hear about your experience with our call centre support and your concerns regarding the machine security features. We understand how frustrating and concerning it can be when you feel unsupported, especially where money is involved.
Please note that the cash option on the machine should be disabled to avoid unauthorized use or errors. Your feedback has been noted and will be shared with the relevant teams for further review and improvement.
Kind Regards, The iKhokha Team
iKhokha's reply29 May 2026, 14:52
Official
Hi Venishree,
We are very sorry to hear about your experience with our call centre support and your concerns regarding the machine security features. We understand how frustrating and concerning it can be when you feel unsupported, especially where money is involved.
Please note that the cash option on the machine should be disabled to avoid unauthorized use or errors. Your feedback has been noted and will be shared with the relevant teams for further review and improvement.
Kind Regards, The iKhokha Team
We are very sorry to hear about your experience with our call centre support and your concerns regarding the machine security features. We understand how frustrating and concerning it can be when you feel unsupported, especially where money is involved.
Please note that the cash option on the machine should be disabled to avoid unauthorized use or errors. Your feedback has been noted and will be shared with the relevant teams for further review and improvement.
Kind Regards, The iKhokha Team