Ikhokha is the worst after sales service ever

We Have been clients Since 2020. It is allways a struggle to get hold off them. We have two Companies in the group that makes use of Ikhokha machines. they work on a fixed 3% commission +++. Take their fees before they transfer the balance. we needed spare parts from them for the past2 years. now I insisted they send us a quote (previously they could not help us at all). Shalin is downright rude to customers on e-mail. The money for 2 chargers and two rollers were in their bank account allready when he asks us "Im going to need a proof of payment'' send it within 3 minutes even though the money was showing allready. then he comes back a day later asking why did we pay more than what the quote was for, he received an email 4 days prior to state that we wanted an additional charger. THen e-mail after e-mail phone calls messages no request. Eventually today after I litterly totally lost the plot and holding on for 41 minutes and 19 seconds I got to speak to SHalin. no Apologies just more BS about when we will get the spares. With service like this they do not deserve to be in business.!