SF
Simon F
1 reviews | Active since Aug 2012
03 Oct 2023, 18:11
Ikhokha is so basic
Having been using Yoco, Ikhokha is miles behind in so many avenues. 1. The Dashboard is so basic, pulling reports and exporting them is not possible 2. The high-end machine (Khumo) does have fewer functions compared to the Solo machine (which is silly in my own view). Khumo DOES NOT have a Tip options - so rather buy the cheap machine if you are to go for Ikhokha 3. The support team have no willingness to help, they take forever to respond to chats or emails - no motivation at all In these days where there is competition, I personally think if you are a business and want to enjoy value for money and better service, I don't recomend Ikhokha at all.
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iKhokha's replyOfficial
04 Oct 2023, 08:48Hello Simon, thank you for contacting us. We are sorry to hear that you have had a negative experience with our products and services. We value your feedback and suggestions on how we can improve our dashboard to make it more user-friendly and easier to use. We understand that it can be frustrating that our latest high-end machine, the IK Flyer, does not have all the features you need. However, we want to assure you that we have a dedicated team working to ensure that all of our machines have the necessary features for the market. We will provide necessary coaching to the support agents who were assisting as we strive to give nothing but exceptional support to all.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
Best regards,
iKhokha's reply04 Oct 2023, 08:48
Official
Hello Simon, thank you for contacting us. We are sorry to hear that you have had a negative experience with our products and services. We value your feedback and suggestions on how we can improve our dashboard to make it more user-friendly and easier to use. We understand that it can be frustrating that our latest high-end machine, the IK Flyer, does not have all the features you need. However, we want to assure you that we have a dedicated team working to ensure that all of our machines have the necessary features for the market. We will provide necessary coaching to the support agents who were assisting as we strive to give nothing but exceptional support to all.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
Best regards,