iKHOKHA is a terrible brand Do not purchase

I won a competition with iKHOKHA in May got the card machine in June. Unfortunately the card machine was faulty I reported the problem to 5 different agents at iKHOKHA from their representatives on Instagram to customer support. At first my emails were ignored after a few requests. I got told the machine is out of warranty. The machine's warranty expired in 2018. How is it possible that I won a broken out of warranty machine? Nobody can seem to answer this question or assist everyone is blaming a different department for not being able to give me a proper machine that actually works. ikhokoha has totally misrepresented themselves. They are giving out of warranty machines to people and simply refusing to assist.