ikhokha have caused a loss to my business

Item: iKhokha
Rating: 1
Author: Nothando N

Iam currently frustrated as ikhokha has holded my money. Apparently they flagged one of the payment that a client did, they asked proof of my three months bank statent my business statements and proof of the client reciept. All has been sent to them to conclude their investigation. This is my 4th day without getting my funds and they know very well as small businesses we make money during festive. So iam very angry with this company and I hope they will compensate the loss I have made for four days without any stock since they holding my money. What a bad experience.

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Replies (1)

iKhokha's replyOfficial

06 Jan 2025, 16:52

Hi Nothando. We sincerely apologize for the inconvenience this has caused you. We understand how important access to your funds is, especially during the busy festive season.

Our team is reviewing the documents you provided, and we’re working to resolve this matter as quickly as possible. We truly regret this delay's impact on your business and appreciate your patience.

If you have any further questions or need updates, please don’t hesitate to contact us.

Kind regards,
The iKhokha Team

iKhokha's reply06 Jan 2025, 16:52

Official

Hi Nothando. We sincerely apologize for the inconvenience this has caused you. We understand how important access to your funds is, especially during the busy festive season.

Our team is reviewing the documents you provided, and we’re working to resolve this matter as quickly as possible. We truly regret this delay's impact on your business and appreciate your patience.

If you have any further questions or need updates, please don’t hesitate to contact us.

Kind regards,
The iKhokha Team