Ikhokha flyer card machine

Purchased my ikhokha flyer card machine 5 months ago. After using it just a few times, Suddenly it's asking for unlock pin. After contacting ikhokha, I get a response after 2 weeks stating the device is not "repairable" and can not be replaced. No physical damage has taken place from my side. Ikhokha did not attempt to show any form of concern or ask any questions about why and how did I receive a message asking for a pin. They just rep**** 2 weeks later stating it's "not repairable". Honestly not worth investing in ikhokha!! Ikhokha customer service is extremely poor!!