Ikhokha FICA process a mess

Since the 31st July 2023 I have been struggling to FICA my account. Each time when I phone in the Representative says they have sent me an email and require more info or they did not get an email, but not once have I received an email from any Ikhokha Representative asking for details. If they supposedly sent the emails like they said, why no phone call to follow up.... But nothing!

Now I cannot even get my Tap on Phone funds for a market I had on Saturday, because my FICA has not been finalised.