ML
Moki L
1 reviews | Active since Jun 2019
27 Nov 2023, 12:52
Ikhokha doesn't want to pay ME
I bought an Ikhokha machine after the one I ordered was late. After doing all the admin, I used it. I worked for 13 hours (11am to 12pm) and sold out all my stock but they claim (according to their system) that only 21 transactions (incl 3 test transactions of R5 max) where made during that entire time. I was in change of payments and I can confirm that I made much more sales than that. I'm running at a loss of sooo much money. When I call and ask them they say it's my word against the machine. I am so angry and disappointed. DO NOT BUY THIS PRODUCT OR USE THEIR SERVICES.
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iKhokha's replyOfficial
27 Nov 2023, 13:18Hi Moki, thank you for reaching out to us. We understand you have an issue with your transactions done on the 25th of November. Please note, we have looked into your profile and can confirm that a total of 77 transactions were processed on your app, however only 22 card transactions were processed, including the test transactions. The balance of the transactions were processed on your app and cash transactions.
You can check the history of your iKhokha app, all card transactions have a reference beginning with CDP, and cash transactions have a reference of CHP.
Please note, that only card transactions (CDP) are settled to your bank account.
Kind Regards,
The iKhokha Team
You can check the history of your iKhokha app, all card transactions have a reference beginning with CDP, and cash transactions have a reference of CHP.
Please note, that only card transactions (CDP) are settled to your bank account.
Kind Regards,
The iKhokha Team
iKhokha's reply27 Nov 2023, 13:18
Official
Hi Moki, thank you for reaching out to us. We understand you have an issue with your transactions done on the 25th of November. Please note, we have looked into your profile and can confirm that a total of 77 transactions were processed on your app, however only 22 card transactions were processed, including the test transactions. The balance of the transactions were processed on your app and cash transactions.
You can check the history of your iKhokha app, all card transactions have a reference beginning with CDP, and cash transactions have a reference of CHP.
Please note, that only card transactions (CDP) are settled to your bank account.
Kind Regards,
The iKhokha Team
You can check the history of your iKhokha app, all card transactions have a reference beginning with CDP, and cash transactions have a reference of CHP.
Please note, that only card transactions (CDP) are settled to your bank account.
Kind Regards,
The iKhokha Team