SN
Shaun N

1 reviews | Active since May 2009

08 Feb 2024, 09:09

Ikhokha doesn't pay.

It's unfortunate that there isn't a zero star option, because I would have selected it. Ikhokha service sucks. I haven't been paid for transactions from the 6th and 7th Feb. When I called the "unhelp" line yesterday I was told they need to send an internal email to find out what is happening. Needless to say, no return call or resolution.. Today I was given a similar runaround, and the same story. The manager I eventually spoke to, claims it is a development problem (ie don't bother us, just wait) Well I don't wait, Ikhokha owes me money and I want it. I'm not interested in development problems, Why have support staff if all they are doing is making lame excuses and sending emails. Fix the problem, and keep to your side of our contract. I WANT MY MONEY.

0
Replies (3)
iKhokha
iKhokha's reply08 Feb 2024, 09:53
Official
Hi Shaun,
We apologize for the negative experience you had with iKhokha. We sincerely regret any inconvenience and frustration that this may have caused you. Our team is aware of your query, and we are working diligently to resolve the issue to your satisfaction. We will contact you with feedback as soon as possible.
Kind regards,
iKhokha team. 

Best regards,

SN
Shaun N's update08 Feb 2024, 10:24
Reviewer Update
Apologies mean nothing to me, I want my money. You have known about this for 2 days, yet nothing has been done to resolve it. Quit the excuses, quit the copy/paste responses, FIX THE PROBLEM.
iKhokha
iKhokha's reply31 Oct 2024, 09:29
Official
Hi Shaun, we apologize for the delay in responding and hope your query has been resolved to your satisfaction. If you still need assistance, please feel free to reach out to us by emailing *** or calling our support team.
Kind Regards,
The iKhokha Team

Best regards,