Ikhokha doesn't mean what they advertise

I bought a swipe machine on the 19th of May 2022. Up to now I have not received the machine. The consultant THANDOE MKHIZE. is not honest at all. The way she was calling me before I did the payment was amazing. After the payment she never called me again. I'm the one who's calling her and she keeps saying that I will come back to you now let me not waste your airtime. And she doesn't call back. Yesterday Friday 27th she ended up not giving me an answer after she said that she has taken the complain to her manager. Up to now I haven't heard from her. I even told her that her service is very poor. I think she needs to go for serious training. I think ikhokha is also taking customer's for granted because if you advertise that 1-3 working days and it's now 12 working day's. I don't know if I paid to the correct company or it's a ****? I have made a huge loss for the past 2 weeks and I don't know how I will cover my loss. I have bills to pay month end and ikhokha has nothing to lose. I don't know if ikhokha has it's clients at heart or not. I'm even worried if our monies is going to be safe and paid on time. With what I have experienced.