iKHOKHA does not transfer cash to bank account

I purchased 2 ikhoka machines last year, was such a problem to get it, a problem to Rica, all sorts of problems. Never used it for months. Three weeks ago i did a few transactions on it. The app/site does not say anything about how you actually get the cash into your bank account. I checked online and found out that after 2-3 working days iKhokha transfers the cash into your bank account. Its been more than 2 weeks and no cash was transferred. We had to send a selfie holding our ID card to this company.....like where did you hear of such a thing right???? Anyhow, we did this and still no cash. The iKhokha machine is great, the staff, backup, after sales support, processes etc is just absolutely pathetic! You gotta really just weigh in the odds here........if you expect things done quick and efficiently, don't go this route. If you have an assistant to do the time consuming, painstaking job of dealing with incompetence and you're in no hurry then this company will definately work for you. iKhoka, get me my cash into my bank account!