iKhokha: Disappointing Experience and below average Service

As a travel agency owner, I rely on efficient and reliable payment processing services to ensure seamless transactions for my clients. Unfortunately, my recent experience with iK Payments has left me deeply disappointed and unable to recommend their services.

On November 29, a client made a payment of R54,000 through an iK payment link. The initial transaction was processed successfully, and I received a confirmation receipt. However, due to a flag raised by the ***** department, my funds were withheld without any notification or explanation.

Despite having an FNB bank account, which iK claims guarantees settlements within 24 hours, I faced an unexplained delay. It took numerous calls and emails from my end to obtain any information about the delay or the steps required to resolve the issue.

After a frustrating delay over two days, iK finally released my funds. This delay caused significant inconvenience, disrupting of my agency operations and jeopardizing my client's travel plans. Even though iK sped up the process to release the funds after my complaint, and they waived their usual transaction fees as acknowledgement of the poor service received, this ordeal has left me feeling disappointed in their operations.

I have no issues with having the transaction flagged by the ***** department, as these measures are there to protect the merchant. My disappointment lies solely with the poor communication, lack of transparency and urgency displayed from iK during this ordeal.

As a professional in the travel industry, I require reliable and efficient payment processing services that prioritise customer satisfaction. iKhokha has failed to meet these fundamental expectations. I cannot recommend their services to any business seeking a smooth and hassle-free payment processing experience.