Ikhokha Customers service is bad!! They don’t care

I have two ikhokha machines in my shop. I wanted to change my banking account details of one machine, to my other business account numbers. I called ikhokha customer care spoke to Teresa , she said I must fill in the form and send in my account confirmation. I did all that . The next day I called wanting to speak to Teresa I wanted to know if she had received my email, and how long should I wait for the changes. I spoke to khanyi, she said she can’t help I must speak to Teresa, but then Teresa is not at work. So she doesn’t know when she will come. She will come late.

I asked if she can’t help me? She said no she can’t help me, as am being helped by Teresa. Now my things must stopped because Teresa is not at work, I have to wait for Teresa to come to work, which am sure she never came because I never received any feedback from the email I sent.

I mean why did khanyi refuse to help me? If they work at the same company with Teresa . Just Imagine if I go to the bank and today am helped by another consultant, then I go back again tomorrow there is another one, should the one who is there not help me because I was helped by another consultant

Honestly the service and customer care at ikhokha, leaves a lot to be desired. It’s like they are doing us customers favours, where else we are paying. Now 3 days later I don’t even have feedback. My other business is now not operating.