IKHOKHA CONDUCT ********** ACTIVITIES

Financial Regulator should look onto the processes and conduct of the Ikhokha business operation. I bought their payment device from takealot. contacted them to have the account profile opened and link the device to the business account. Sent them all the required documentation as per FICA requirements. The profile and documents were approved and device linked to the bank account. I received email correspondences in that regard. I conducted 4 transaction on device to see if this was done successfully before I can utilise the machine/ device to customers. to my surprise the transaction funds are not deposited to my business bank account. I then contacted them and the unknowing, in competed consultant referred the matter to FICA department and the response was this: The funds are not deposited because they require a Professional Driving Permit (PDP) under a business name in order to release the funds to my account. My question was what PDP for? and which PDP? Why now they need a PDP? why this information was not included on the sign up process? how PDP has too do with business operation?. My funds are withheld with lame, unqualified excuse. Business conduct for financial institutions/ credit providers is important. Their processes must be regulated and clearly articulated for customers. They can't open a profiled when they need to pay the funds to my account, have excuses. Its a bogus operation that prey on unaware individuals who are not clued up on financial processes etc. The money that was transacted on the device is not for ikhokha, it belongs to me and to the business linked on profile. its a disgrace, disingenuous and very questionable process from my business perspective.