Ikhokha change of name service is pathetic

Hi. I've had terrible experience. I've been trying to do a change of name on a ikhoka shaker that's out of warranty. No consultants wanted to help me because the unit is out of warranty and refuse to assist because it's not under warranty. That's ridiculous . They said management will contact me. It's been a few days no one has contacted me . It seems they will only assist if you buy new a new unit from them. The moment they hear it's not under warranty the consultants become disinterested in assisting you. Ikhokha has not followed up on their claim to improve customer service in 2019! I am sitting with an ikhokha shaker that I now cannot use!!! And my business has lost out on a lot of sales because I don't have an active swiping facility as I cancelled with my bank due to changing over to ikhokha!!!