MS
Michael S

1 reviews | Active since Apr 2022

27 Mar 2025, 09:39

IKhokha card machines are obselete for card machine use.

Been with iKhokha for 4 years. Service has always been exceptional. Today they updated the software on the machines, changing them from Card machines to online shopping machines, meaning that every single transaction first goes into a cart and then the cart must be accepted before it allows payment by user. If the transaction gets cancelled, the product stays in the cart.

The machine has basically become useless to us. We do masses of transactions at gates and adding another 10 steps per person entering a gate via a cart process will never work.

We would like reimbur*****t of all machines that we purchased last year so that we can make use of a different supplier.

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Replies (1)
iKhokha
iKhokha's reply27 Mar 2025, 09:49
Official
Hi Michael,

We appreciate your feedback and understand your concerns regarding the recent update. Our team is actively looking into this matter to assess how we can improve the process for businesses like yours. We will provide further updates as soon as possible. 

Kind Regards, 
The iKhokha Team.