TT
Talent T
1 reviews | Active since Feb 2019
14 Feb 2019, 21:25
ikhokha card machine transaction infidelity
I can't believe how a credit card machine would print a merchant slip that says approved will still not clear the funds in 8days.You phone the card machine supplier sellsman 8times but you can see he is online on what's up.He then tells you that the transaction failed after explaining,bear in mind you have a slip to prove & the client having funds deducted out of their bank by ikhokha.That was just R2500 imagine you running a big business how many transactions could they easily get away with it.their fcbook page doesn't allow you to post on public so people can see business experiences of client.My advise don't buy ikhokha machines these guys are not honest
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iKhokha's replyOfficial
14 Feb 2019, 21:47Hi Talent,
We are really sorry that you have had such a delay with your settlement for this transaction. Our team has already actioned settlement and a fix for the issue. You will be settled tomorrow morning but the funds will only reflect in your account on Saturday morning. We will give you a follow up call on Saturday morning to ensure that you have seen the funds reflect in your account. Since we have fixed the issue, you should not experience this type of delay again with any future iKhokha card transactions.
Our sincere apologies,
The iKhokha Team
We are really sorry that you have had such a delay with your settlement for this transaction. Our team has already actioned settlement and a fix for the issue. You will be settled tomorrow morning but the funds will only reflect in your account on Saturday morning. We will give you a follow up call on Saturday morning to ensure that you have seen the funds reflect in your account. Since we have fixed the issue, you should not experience this type of delay again with any future iKhokha card transactions.
Our sincere apologies,
The iKhokha Team
iKhokha's reply14 Feb 2019, 21:47
Official
Hi Talent,
We are really sorry that you have had such a delay with your settlement for this transaction. Our team has already actioned settlement and a fix for the issue. You will be settled tomorrow morning but the funds will only reflect in your account on Saturday morning. We will give you a follow up call on Saturday morning to ensure that you have seen the funds reflect in your account. Since we have fixed the issue, you should not experience this type of delay again with any future iKhokha card transactions.
Our sincere apologies,
The iKhokha Team
We are really sorry that you have had such a delay with your settlement for this transaction. Our team has already actioned settlement and a fix for the issue. You will be settled tomorrow morning but the funds will only reflect in your account on Saturday morning. We will give you a follow up call on Saturday morning to ensure that you have seen the funds reflect in your account. Since we have fixed the issue, you should not experience this type of delay again with any future iKhokha card transactions.
Our sincere apologies,
The iKhokha Team