LG
Lood G
1 reviews | Active since Dec 2017
11 Dec 2022, 10:50
iKhokha
We have recently changed the email and banking details of our device and got the confirmation mail that everything was changed. After some time we realized that we are not getting any mails and the payments are not going through. My wife called in countless times and eventually found out that they somehow changed the email again to one that does not exist and the transactions were going to an account that was closed. Since then we have been trying to contact them to rectify the situation and refund the money, but with no success. I will not recommend anyone to make use of their service. We are being ignored at the moment!
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Replies (3)
iKhokha's replyOfficial
11 Dec 2022, 11:15Hi Lood, thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
iKhokha's reply11 Dec 2022, 11:15
Official
Hi Lood, thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
LG
Lood G's updateReviewer Update
13 Dec 2022, 14:02We have tried contacting Ikhokha again and the mail was sent to 3 different persons and it is still being ignored. If the matter is not resolved by business end today i am going to take it to the press and Social media! We have tried everything from our side to find a resolve and I'm going to escalate the matter! This is the 3rd week and it is totally unacceptable.
LG
Lood G's update13 Dec 2022, 14:02
Reviewer Update
We have tried contacting Ikhokha again and the mail was sent to 3 different persons and it is still being ignored. If the matter is not resolved by business end today i am going to take it to the press and Social media! We have tried everything from our side to find a resolve and I'm going to escalate the matter! This is the 3rd week and it is totally unacceptable.
iKhokha's replyOfficial
13 Dec 2022, 15:50Hi Lood, we are sorry that you have not had a pleasant experience with us. We will be in touch shortly to advise you on your query.
iKhokha's reply13 Dec 2022, 15:50
Official
Hi Lood, we are sorry that you have not had a pleasant experience with us. We will be in touch shortly to advise you on your query.