RS
Raymond S
1 reviews | Active since Apr 2014
10 Jul 2024, 19:23
Ikhokha bad service, stuck with a machine they provided.
Very bad service, bought one of their machines 3 months ago lm stuck with the machine which isn't fully activated and l can't transact.
I feel ****med, can l please have my money back and you can come and collect your machine.
Very disappointed 😒
Helpful (0)
Replies (4)0
Replies (4)
iKhokha's replyOfficial
11 Jul 2024, 09:05Hi Raymond, thank you for reaching out. Our team has confirmed that your profile was FICA-approved on June 24th. The profile has been active since, and the card machine has been linked and registered. If you have any concerns, we will arrange for our team to contact you.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply11 Jul 2024, 09:05
Official
Hi Raymond, thank you for reaching out. Our team has confirmed that your profile was FICA-approved on June 24th. The profile has been active since, and the card machine has been linked and registered. If you have any concerns, we will arrange for our team to contact you.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
RS
Raymond S's updateReviewer Update
11 Jul 2024, 11:31Good day
This is exactly the problem with Ikhokha, no one knows what's going on, if you had investigated or did an enquiry on my issue you would know, l can't send payment links of which is the reason behind us getting the machine in the first place.
It's been months, spoke to Akhona who doesn't respond to my emails anymore, after l sent her the the documents she requested.
The only helpful person who goes the extra mile is a gentleman named Glen who goes beyond to ensure you are happy and signing up is a breeze, everything afta that is a disaster.
This is exactly the problem with Ikhokha, no one knows what's going on, if you had investigated or did an enquiry on my issue you would know, l can't send payment links of which is the reason behind us getting the machine in the first place.
It's been months, spoke to Akhona who doesn't respond to my emails anymore, after l sent her the the documents she requested.
The only helpful person who goes the extra mile is a gentleman named Glen who goes beyond to ensure you are happy and signing up is a breeze, everything afta that is a disaster.
RS
Raymond S's update11 Jul 2024, 11:31
Reviewer Update
Good day
This is exactly the problem with Ikhokha, no one knows what's going on, if you had investigated or did an enquiry on my issue you would know, l can't send payment links of which is the reason behind us getting the machine in the first place.
It's been months, spoke to Akhona who doesn't respond to my emails anymore, after l sent her the the documents she requested.
The only helpful person who goes the extra mile is a gentleman named Glen who goes beyond to ensure you are happy and signing up is a breeze, everything afta that is a disaster.
This is exactly the problem with Ikhokha, no one knows what's going on, if you had investigated or did an enquiry on my issue you would know, l can't send payment links of which is the reason behind us getting the machine in the first place.
It's been months, spoke to Akhona who doesn't respond to my emails anymore, after l sent her the the documents she requested.
The only helpful person who goes the extra mile is a gentleman named Glen who goes beyond to ensure you are happy and signing up is a breeze, everything afta that is a disaster.
iKhokha's replyOfficial
11 Jul 2024, 16:33We appreciate your patience and the feedback about Glen's exceptional service. We will ensure that your issue with sending payment links is resolved promptly. Our team will investigate your case thoroughly and provide you with a resolution as soon as possible. Thank you for bringing this to our attention. We are committed to improving our service and ensuring you have a positive experience with iKhokha.
iKhokha's reply11 Jul 2024, 16:33
Official
We appreciate your patience and the feedback about Glen's exceptional service. We will ensure that your issue with sending payment links is resolved promptly. Our team will investigate your case thoroughly and provide you with a resolution as soon as possible. Thank you for bringing this to our attention. We are committed to improving our service and ensuring you have a positive experience with iKhokha.
RS
Raymond S's updateReviewer Update
13 Jul 2024, 20:52Thank you for the assistance, my issue has been resolved. Everything seems to be working fine 🙏
RS
Raymond S's update13 Jul 2024, 20:52
Reviewer Update
Thank you for the assistance, my issue has been resolved. Everything seems to be working fine 🙏