MM
Mirriam M
1 reviews | Active since Apr 2024
23 Apr 2024, 11:14
IKhokha bad service affecting small business
Had the worst experience. Took them more than 2 weeks to review and approve my business profile. At first I could not receive payments on the system. Now I can buy the money is not transferred to my bank account.
The Call centre useless as each time I'm transferred to on boarding the call cuts. Online chats only promises no follow up only got response when I threatened to cancel the contact and return the machine.
Ps.my issue is still resolved 1 month later. My money is stuck with them due to someone's incompetence. This is affecting my small business negatively as my cash flow is restricted.
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iKhokha's replyOfficial
23 Apr 2024, 11:49Hi Mirriam. We deeply apologize for the frustration and inconvenience you've encountered with our service. Your feedback is incredibly important to us, and we truly understand the impact this has had on your small business. We pleased to inform you that our team has confirmed the approval of your profile. As a result, all swiped transactions will be settled with tomorrow's settlements. Thank you for your patience and understanding as we work to improve your experience.
Kind Regards, The iKhokha Team
Kind Regards, The iKhokha Team
iKhokha's reply23 Apr 2024, 11:49
Official
Hi Mirriam. We deeply apologize for the frustration and inconvenience you've encountered with our service. Your feedback is incredibly important to us, and we truly understand the impact this has had on your small business. We pleased to inform you that our team has confirmed the approval of your profile. As a result, all swiped transactions will be settled with tomorrow's settlements. Thank you for your patience and understanding as we work to improve your experience.
Kind Regards, The iKhokha Team
Kind Regards, The iKhokha Team