Ikhokha bad service

I bought the device after I saw how they said it will make business easy and I saw it as a good things because I can actually take cards,but now I regret for even thinking of buying the ikhokha card machine,I bought it early December and still still struggling to get it activated in 2021,but when they advert they said it only takes 3 days but everyday the is a new thing they want from me,please guys send a customer a list of thing you need for activation,the first time when I call the agent I talked to said ID,prove of res,bank statement,,after sent I was told about serial number,when I send it they want my picture holding my ID,I send it and it's not clear,tjeeeeeer