ikhokha bad service

I bought a card machine from them in september 2021. They requested certain FICA ducument which I've send to them. I received the card machine and was welcomed by them as a clieent. I started using the machine but received no money in my account. After numorous calls the support team told me they have not received any documemtation. I've send it again. Received e-mail that they received the documents and it was sent on to the on-line team. And still no answers from them and no money in my account. I phoned again and they told me they have a backlog and eventualy they will get to my application. This is not acceptable to me. They have my money for two months now, and this is the response I get? How many people are they treating like this, and they get the intrest on the money.