GdS
Graça dos Santos
1 reviews | Active since Mar 2023
21 Oct 2024, 07:19
Ikhokha bad seevice
Ikhokha does not know how to treat their customer.The company does not prioritize customer satisfaction. .m
I just wanted the company to update my personal banking details to Banking details, 10 Days ago. It has been a hassle I have sent business documents that has my address , my banking details letter from FNB, I have signed the document the company emailed me and lastly I sent my business email address because THEY REFUSED using my Gmail account which I use for business, BUT it is still not changed
Helpful (0)
Replies (4)0
Replies (4)
iKhokha's replyOfficial
21 Oct 2024, 07:43Hi Graça
We’re truly sorry to hear about your experience. Your feedback is important to us, and we want to make things right. We have escalated your request to the appropriate team and will prioritize the update of your banking information. Thank you for your patience, and we appreciate your understanding as we work to enhance our service.
Kind Regards,
The iKhokha Team
We’re truly sorry to hear about your experience. Your feedback is important to us, and we want to make things right. We have escalated your request to the appropriate team and will prioritize the update of your banking information. Thank you for your patience, and we appreciate your understanding as we work to enhance our service.
Kind Regards,
The iKhokha Team
iKhokha's reply21 Oct 2024, 07:43
Official
Hi Graça
We’re truly sorry to hear about your experience. Your feedback is important to us, and we want to make things right. We have escalated your request to the appropriate team and will prioritize the update of your banking information. Thank you for your patience, and we appreciate your understanding as we work to enhance our service.
Kind Regards,
The iKhokha Team
We’re truly sorry to hear about your experience. Your feedback is important to us, and we want to make things right. We have escalated your request to the appropriate team and will prioritize the update of your banking information. Thank you for your patience, and we appreciate your understanding as we work to enhance our service.
Kind Regards,
The iKhokha Team
GdS
Graça dos Santos's updateReviewer Update
21 Oct 2024, 11:00My issue with Ikhokha was not sorted out, instead I got a very rude sales person who informed me that my new business banking details will not be changed .
GdS
Graça dos Santos's update21 Oct 2024, 11:00
Reviewer Update
My issue with Ikhokha was not sorted out, instead I got a very rude sales person who informed me that my new business banking details will not be changed .
GdS
Graça dos Santos's updateReviewer Update
22 Oct 2024, 13:09I thought let me share my positive experience with Ikhokha today.
I had a lot of frustrations with Ikhokha on Monday and I lodged a complaint to the CEO. The CEO intervened and referred me to 2 consultants who were able to resolve my issue.
The CEO took my concerns seriously. My complaint was not only taken seriously but also addressed with incredible speed and effectiveness. The CEO's commitment to customer satisfaction is evident in the prompt and satisfactory resolution I received today.
It's always great when a company listens to customer feedback and takes swift action to resolve issues.
Ikhokha has great team at their Head office in Durban who are very dedicated.
A good customer service team can make a huge difference in a company's reputation.
It's always nice to know that businesses are valuing their customers and providing helpful support.
.
I had a lot of frustrations with Ikhokha on Monday and I lodged a complaint to the CEO. The CEO intervened and referred me to 2 consultants who were able to resolve my issue.
The CEO took my concerns seriously. My complaint was not only taken seriously but also addressed with incredible speed and effectiveness. The CEO's commitment to customer satisfaction is evident in the prompt and satisfactory resolution I received today.
It's always great when a company listens to customer feedback and takes swift action to resolve issues.
Ikhokha has great team at their Head office in Durban who are very dedicated.
A good customer service team can make a huge difference in a company's reputation.
It's always nice to know that businesses are valuing their customers and providing helpful support.
.
GdS
Graça dos Santos's update22 Oct 2024, 13:09
Reviewer Update
I thought let me share my positive experience with Ikhokha today.
I had a lot of frustrations with Ikhokha on Monday and I lodged a complaint to the CEO. The CEO intervened and referred me to 2 consultants who were able to resolve my issue.
The CEO took my concerns seriously. My complaint was not only taken seriously but also addressed with incredible speed and effectiveness. The CEO's commitment to customer satisfaction is evident in the prompt and satisfactory resolution I received today.
It's always great when a company listens to customer feedback and takes swift action to resolve issues.
Ikhokha has great team at their Head office in Durban who are very dedicated.
A good customer service team can make a huge difference in a company's reputation.
It's always nice to know that businesses are valuing their customers and providing helpful support.
.
I had a lot of frustrations with Ikhokha on Monday and I lodged a complaint to the CEO. The CEO intervened and referred me to 2 consultants who were able to resolve my issue.
The CEO took my concerns seriously. My complaint was not only taken seriously but also addressed with incredible speed and effectiveness. The CEO's commitment to customer satisfaction is evident in the prompt and satisfactory resolution I received today.
It's always great when a company listens to customer feedback and takes swift action to resolve issues.
Ikhokha has great team at their Head office in Durban who are very dedicated.
A good customer service team can make a huge difference in a company's reputation.
It's always nice to know that businesses are valuing their customers and providing helpful support.
.
iKhokha's replyOfficial
25 Oct 2024, 13:33Hi Graça,
Thank you for sharing your experience! We’re so glad to hear that our team were able to resolve your concerns quickly and effectively. Your feedback highlights our commitment to customer satisfaction, and we truly appreciate your recognition of our dedicated team. It’s always our goal to listen and respond to our customers, and your support means a lot to us.
Thank you for choosing Ikhokha!
Kind Regards,
The iKhokha Team.
Thank you for sharing your experience! We’re so glad to hear that our team were able to resolve your concerns quickly and effectively. Your feedback highlights our commitment to customer satisfaction, and we truly appreciate your recognition of our dedicated team. It’s always our goal to listen and respond to our customers, and your support means a lot to us.
Thank you for choosing Ikhokha!
Kind Regards,
The iKhokha Team.
iKhokha's reply25 Oct 2024, 13:33
Official
Hi Graça,
Thank you for sharing your experience! We’re so glad to hear that our team were able to resolve your concerns quickly and effectively. Your feedback highlights our commitment to customer satisfaction, and we truly appreciate your recognition of our dedicated team. It’s always our goal to listen and respond to our customers, and your support means a lot to us.
Thank you for choosing Ikhokha!
Kind Regards,
The iKhokha Team.
Thank you for sharing your experience! We’re so glad to hear that our team were able to resolve your concerns quickly and effectively. Your feedback highlights our commitment to customer satisfaction, and we truly appreciate your recognition of our dedicated team. It’s always our goal to listen and respond to our customers, and your support means a lot to us.
Thank you for choosing Ikhokha!
Kind Regards,
The iKhokha Team.