Ikhokha Baaaad Service

I'm struggling since the 31st of January 2023 to get a new device after my first device didn't want to charge anymore. Did an immediate payment on the link which Ikhokha forwarded to me. My new device were suppose to be delivered to me on Monday the 6th of Feb. Following up with the sale consultant and he advised the device will only be delivered on Thursday the 9th. Today tried to contact the consultant but does not answer nor replying on my WhatsApp. While I'm struggling to get the device I'm loosing business and surely Ikhokha will not refund me for the lost of revenue. Sales consultant - Riccardo Singh. Spoke to Nataniel (Manager in Support) who were also not keen on helping me with the poor service. Just said he is in support and I need to speak to someone in sales. If I new what I know now I would have rather went back to Yoco.