1 reviews | Active since Nov 2013
Ikhokha -are you for real?
After hounding me to sign up since June 4th, I signed up after 11 phone calls from the on June 10 citing a book launch I am having this weekend. The onboarding process kept coming up with incomplete documents which I kept providing. I have called the company several times asking for delivery information and have been reassured several times that it is leaving their offices. Their sales rep, Ash Naicker told me to email him if I experience any challenges. When I do, I keep seeing a forward to the onboarding team requesting them to fulfil the request. Basically, I am days away from a major event with no assistance and the danger of not having the equipment I require at my launch. Am disappointed and absolutely stupified at the gross negligence with which I have been treated. I am beginning to wonder if I have been ****med
Thank you for bringing this to our attention. We're truly sorry for the frustration and inconvenience you've experienced. This is not the level of service we aim to provide.An agent from our team will be reaching out to you directly to urgently assist and ensure this matter is resolved as quickly as possible.We appreciate your patience and the opportunity to make things right.
Kind regards,
The iKhokha Team
Thank you for bringing this to our attention. We're truly sorry for the frustration and inconvenience you've experienced. This is not the level of service we aim to provide.An agent from our team will be reaching out to you directly to urgently assist and ensure this matter is resolved as quickly as possible.We appreciate your patience and the opportunity to make things right.
Kind regards,
The iKhokha Team