SP
Simon P
1 reviews | Active since Apr 2021
03 Apr 2021, 13:12
Ikhokha
My machine is just over a year old and when I went to use it at my last event it came up with invalid keys which I know others have complained about on here, and what a surprise when I received the email response out of warrenty can't fix the machine. By the looks of it the machine is built to last 1 year. Now I have no card machine having to decide to pay for another 1 year disposable machine or take my business elsewhere. Disgusting support
Helpful (0)
Replies (7)0
Replies (7)
iKhokha's replyOfficial
04 Apr 2021, 10:15Hi Simon, I am so sorry about the bad experience you are currently having and want to turn this around for you. We will be in touch with you shortly to assist.
iKhokha's reply04 Apr 2021, 10:15
Official
Hi Simon, I am so sorry about the bad experience you are currently having and want to turn this around for you. We will be in touch with you shortly to assist.
SP
Simon P's updateReviewer Update
08 Apr 2021, 00:05Update so far ikhokha accepts no responsibility for selling a disposable machine and cannot fix the issue or willing to at least replace the machine, extremely poor service so will most probably take my business elsewhere.
SP
Simon P's update08 Apr 2021, 00:05
Reviewer Update
Update so far ikhokha accepts no responsibility for selling a disposable machine and cannot fix the issue or willing to at least replace the machine, extremely poor service so will most probably take my business elsewhere.
iKhokha's replyOfficial
08 Apr 2021, 09:03Hi Simon, please accept our apologies, we appreciate your feedback and concerns which have been escalated to the relevant persons here at iKhokha. Thank you for your feedback.
iKhokha's reply08 Apr 2021, 09:03
Official
Hi Simon, please accept our apologies, we appreciate your feedback and concerns which have been escalated to the relevant persons here at iKhokha. Thank you for your feedback.
SP
Simon P's updateReviewer Update
16 Apr 2021, 04:34Update, Ikhokha is full of ****, no response no resolution just keep saying the matter has been escalated, I will now post everywhere possible warning people against these useless robbing oxygen *******.
SP
Simon P's update16 Apr 2021, 04:34
Reviewer Update
Update, Ikhokha is full of ****, no response no resolution just keep saying the matter has been escalated, I will now post everywhere possible warning people against these useless robbing oxygen *******.
iKhokha's replyOfficial
16 Apr 2021, 08:15Hi Simon, we are sorry about this however as per our discussion last week, we have advised that we aren't able to assist with a replacement as you are out of warranty and that your dissatisfaction and feedback were passed on to the relevant team on our end.
iKhokha's reply16 Apr 2021, 08:15
Official
Hi Simon, we are sorry about this however as per our discussion last week, we have advised that we aren't able to assist with a replacement as you are out of warranty and that your dissatisfaction and feedback were passed on to the relevant team on our end.
SP
Simon P's updateReviewer Update
17 Apr 2021, 18:20Ikhokha take no responsibility and supply basically disposable machines by using software that doesn't last a year, moving to another company who can deliver good client support. Will be posting wherever possible on social media to warn others.
SP
Simon P's update17 Apr 2021, 18:20
Reviewer Update
Ikhokha take no responsibility and supply basically disposable machines by using software that doesn't last a year, moving to another company who can deliver good client support. Will be posting wherever possible on social media to warn others.
iKhokha's replyOfficial
19 Apr 2021, 11:33Hi Simon, we have tried contacting you and haven't been able to get through.
iKhokha's reply19 Apr 2021, 11:33
Official
Hi Simon, we have tried contacting you and haven't been able to get through.