NK
Noor K
1 reviews | Active since Jul 2023
10 Apr 2025, 15:49
Ikhokha
Good day, iKhokha, It has now been two months since I purchased a machine that is still not working and remains unlinked to my account. Despite my repeated attempts to contact your team via calls and emails, I have received no helpful assistance. This level of service is unacceptable. If this issue is not resolved immediately, I will be returning the machine and demanding a full refund of the purchase price. Please note that all requested by your team was sent through multiple times. Ticket number ***
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iKhokha's replyOfficial
10 Apr 2025, 16:37Hey Noor Muhammad Khan. We’re truly sorry for the ongoing frustration and lack of support you've received, this is not the experience we want for our merchants. We've escalated your case as a priority, and a senior team member will be calling you urgently to resolve this matter and ensure your machine is correctly linked.
Kind Regards
The iKhokha Team
Kind Regards
The iKhokha Team
iKhokha's reply10 Apr 2025, 16:37
Official
Hey Noor Muhammad Khan. We’re truly sorry for the ongoing frustration and lack of support you've received, this is not the experience we want for our merchants. We've escalated your case as a priority, and a senior team member will be calling you urgently to resolve this matter and ensure your machine is correctly linked.
Kind Regards
The iKhokha Team
Kind Regards
The iKhokha Team