FL
Franques L

1 reviews | Active since Sept 2012

05 Jun 2024, 20:04

Ikhoka what a dismal failure.

It is the worst business deal I ever attempted. I wanted to buy the other franchise machine, and to my sorrow ai listened to the Makro salesman to rather take this unit. Maybe it was a better commission. Since purchase on 3 May I am still not connected I can not utilize the business. Leaving messages or calling them yield no response. I was told a specific account person will contact me. I am still waiting 3 days later for this consultant to call me. I do not want the system and will definitely return the unit tomorrow for their competitor brand.

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Replies (1)
iKhokha
iKhokha's reply06 Jun 2024, 08:22
Official
Hi Franques. We are very sorry to hear about your experience. Your feedback is important to us, and we apologize for the inconvenience. We understand your frustration and are committed to resolving this promptly. A dedicated account person will contact you shortly to address your concerns and assist with the connection process. Your satisfaction is our priority, and we hope to restore your confidence in our service. 

Kind regards, The iKhokha Team.