1 reviews | Active since Oct 2025
Ikhoka so unreasonable 😡
So im using a ikhoka machine for my business for about 4 months now. Been working with them very well until last weekend. Last week business went very well for me only for ikhoka to pay me almst 1/4 of my sales money. Called them and they told me ther was a week they paid me extra money by mistake( end of august) , which i ddnt even notice , i jst thot business went well as usual since i dnt check sales all the time. My query now is , okay im not arguing the extra money , but now they took almst all my stock money . How am i goin to sustain my business if i dont stock. That was not my mistake ,its their mistake but now my business is gona struggle. Then i called them.yesterday asking if we can have a payment plan , like a 6mnts payment plan,.they refused. I feel like its very unreasonable and unfair from their side since they are the one responsible for all this confusion. I dnt know wat to do .
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience and frustration this situation has caused.
After a thorough review, we identified that an overpayment was made in error during the end of August. We understand that this was not flagged on your side at the time, and we take full responsibility for the mistake on our end. However, as the funds were not due and were disbursed in error, it was necessary for us to recoup the amount.
We truly understand how this has impacted your business operations and how unexpected this must have been. While our current policy does not allow for extended repayment plans in these cases, we acknowledge your concerns and have escalated your request for further review by the relevant team.
Your business is important to us, and we're committed to supporting you in any way we can within our guidelines. We’ll be in touch should any alternatives become available.
Thank you for your understanding, and again, we apologize for the disruption caused.
Kind Regards,
The iKhokha Team.
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience and frustration this situation has caused.
After a thorough review, we identified that an overpayment was made in error during the end of August. We understand that this was not flagged on your side at the time, and we take full responsibility for the mistake on our end. However, as the funds were not due and were disbursed in error, it was necessary for us to recoup the amount.
We truly understand how this has impacted your business operations and how unexpected this must have been. While our current policy does not allow for extended repayment plans in these cases, we acknowledge your concerns and have escalated your request for further review by the relevant team.
Your business is important to us, and we're committed to supporting you in any way we can within our guidelines. We’ll be in touch should any alternatives become available.
Thank you for your understanding, and again, we apologize for the disruption caused.
Kind Regards,
The iKhokha Team.
Regards
Angry
Regards
Angry