cS
charles S

1 reviews | Active since May 2012

02 Dec 2024, 08:55

Ikhoka get rid of her

O my Goodness I can not tell everyone the struggle I have been having with Ikhoka; It has been 8 months now and still I can't get my machine even set up, so imagine owning an Ikhoka machine that you just can't use.

It seems it is a lack of interest from the Ikhoka Staff I have now been dealing with the same person for roughly three months named Vumile and she does not care the slightest bit. Every time I complain to Ikhoka they refer me to her. At one point I begged the person I was talking to, to refer me to someone els as I knew she was not going to do anything but was told,that is the only thing they could do. So the long and the short still nothing she has managed to change my bank account but failed to change the name, she does not communicate and I am stuck waiting for her only to contact Hello Peter just to get something going. Its to the point where I am clearly annoying here.

this is my 3rd complaint this month already and you should expect another next week. The way I see it is I have about four things I need done and since she only works after a hello Peter review I can expect to send another four before this is over.

0
Replies (1)
iKhokha
iKhokha's reply02 Dec 2024, 09:46
Official
 Hi Charles. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide. Please allow us to escalate your concerns urgently and ensure they are resolved. Our team will be in contact with you to assist. 

Kind Regards,
The iKhokha Team