Ikhoka error i paid for and they dont reply to emails when guilty...

Hi Have emailed ikhoka about a blip in their system and they are ignoring my emails. i had a customer purchase something from me and she showed me it went through but on ikhokas side it gave a strange message that i saw first time. however ikhoka did not give me my money so i lost out due to ikhokas errors. I wouldn't recommend ikhoka especially when they cannot take responsibility for their system errors.