1 reviews | Active since May 2024
Ikhoka dropping the ball
I have had an Ikhoka machine for just over a year and have bought another for my other business, but to try to register it is impossible, because the site keeps saying I already have a profile. When I reach out to them, they say I must go to onboarding and then they will send me an email, well that simply has not happened. Today I am told my existing machine is not feeding the paper and if they take it off the electricity supply, the machine goes off in seconds. I am asked to send them a video of the paper feed but nothing is said about the battery going flat and their is no way that I can phone them. I am afraid it does not bode well for the future as I would be very hesitant using Ikohka again or recommending them.
Regarding the registration of your new Ikhokha machine, we have escalated your profile to our Onboarding Team, for the new machine to be registered without further delay. You can expect to receive an email from us within the next 24 hours with detailed instructions to complete the registration.
As for the issues with your existing machine, we understand how critical it is for your business operations. The problems you mentioned with the paper feed and the battery are concerning. We would appreciate the video for diagnosing the paper feed issue and battery problem. The video can be sent to us via WhatsApp on ***.
Your satisfaction is our priority, and we value your business. Please allow us to make things right. Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team
Regarding the registration of your new Ikhokha machine, we have escalated your profile to our Onboarding Team, for the new machine to be registered without further delay. You can expect to receive an email from us within the next 24 hours with detailed instructions to complete the registration.
As for the issues with your existing machine, we understand how critical it is for your business operations. The problems you mentioned with the paper feed and the battery are concerning. We would appreciate the video for diagnosing the paper feed issue and battery problem. The video can be sent to us via WhatsApp on ***.
Your satisfaction is our priority, and we value your business. Please allow us to make things right. Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team