Pp
Phumzile phumzile.simelela
1 reviews | Active since Dec 2025
11 Dec 2025, 14:30
I would give a 5 🌟 to the service consultant who called me a minute ago and another one I spoke with two days ago
I would give a 5 🌟 to the service consultant who called me a minute ago and another one I spoke with two days ago. Sabelo is his name. But overall the service was less than desirable, having been sent from pillar to post about the bank confirmation letter I sent last Wednesday. I had to send this same document two times more. Only to be told that it is not the correct one. I finally, this morning was able to have my profile activated after I sent the correct confirmation letter yesterday.
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iKhokha's replyOfficial
11 Dec 2025, 15:19Hi Phumzile
Thank you for this valuable feedback.
Thank you for this valuable feedback.
We want to first acknowledge and sincerely apologize for the frustrating process you encountered while attempting to submit the correct bank confirmation letter. We regret that the initial service fell short of your expectations.
On a positive note, we are so glad you received the crucial assistance needed for your profile activation. We will ensure the consultant you spoke Sabelo is formally recognized for their outstanding,
Kind regards,
The iKhokha Team.
iKhokha's reply11 Dec 2025, 15:19
Official
Hi Phumzile
Thank you for this valuable feedback.
Thank you for this valuable feedback.
We want to first acknowledge and sincerely apologize for the frustrating process you encountered while attempting to submit the correct bank confirmation letter. We regret that the initial service fell short of your expectations.
On a positive note, we are so glad you received the crucial assistance needed for your profile activation. We will ensure the consultant you spoke Sabelo is formally recognized for their outstanding,
Kind regards,
The iKhokha Team.