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Theresa P

1 reviews | Active since Jun 2012

21 Feb 2024, 12:09

I was having a problem with creating a payment link with ikokha

I was having a problem with creating a payment link with ikokha. The app on my phone and on the pc kept asking me to login. I called support in the 19th Jan and they told me to email *** for help. On the 22nd Jan I had still not heard from anyone so I gave them a call at 12:26pm. Again they said someone would get back to me. No one called. I was in desperate need of this link as my client wanted to order from me. I called again at 3:33pm and complained profusely until they finally put me through to Rinolan. He was very helpful but still could not fix the error until Tuesday 23rd Jan. Ikhokhas Devs fixed whatever the error was on their side. I wrote a letter of complaint to *** and have not heard a word from them since. This review would be only 2 starts if Rinolan did not help me. He was extremely professional and understanding.

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Replies (1)
iKhokha
iKhokha's reply21 Feb 2024, 15:21
Official
Hi Theresa, thank you for getting in touch with us. We're sorry to hear that the experience you had with us wasn't up to our high service standards. We're pleased to know that Rinolan was able to help and turn the situation around. We appreciate your feedback and will make sure to pass on your message to him.

Kind Regards, The iKhokha Team